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Passenger and Driver Rights
Please be advised of your rights as a passenger and take responsibility for your comfort and safety in public vehicles for hire. Passengers should enter the vehicle, be seated, close the door and instruct the driver of their destination. The driver is prohibited from denying service based on the destination. All taxis must have a functioning taximeter that can accept credit card payments. A driver may refuse service only if there is a reason to fear for their safety. If you feel you have not been treated fairly contact the DC Taxicab Commission at (855) 484-4966 24 hours a day/7 days a week or submit your complaint to dctaxi.dc.gov/service/complaints.