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District of Columbia Taxicab Commission

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Passenger Rights

As a passenger you have the right to:

  • See Driver’s Face Card with his Name and Number prominently displayed on the right side passenger’s visor.
  • See the Rate Sheet from the Commission, in good condition, affixed to the rear door, rear vent window.
  • Heat or Air Condition upon request and a comfortable, safe, clean, taxicab.
  • Request driver make change for bills without your being charged for any stop necessary to make change.  However, the driver can designate a currency limit by providing a notice, in plain view, of a limitation on making change.
  • Be Directly driven to any destination in the Washington Metropolitan Area.
  • Receive a Meter-Generated Receipt from the driver for trip taken

Acceptable practices and laws:

  • Blank or handwritten receipts are not acceptable
  • All Service Animals are transported free of charge
  • Failure to pay is a crime punishable by law