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District of Columbia Taxicab Commission

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Payment Service Providers

The Office of Taxicabs is accepting applications for new payment service providers (PSPs) under Chapter 4 of the DC Municipal Regulations, Title 31.

The PSP renewal process for previously authorized PSPs is currently in progress. More approved PSPs may be added to the list below. Owners should check back regularly to see if new PSPs have been approved. 

Payment Service Providers (PSP)

Company Status Phone Website
 iCabbi USA Approved 855-338-6066 icabbi.com
DC VIP Approved 202-269-9000 dcvipcab.com
United Ventures Consortium (UVC) Approved 202-269-1100 uvcdc.com
Transco Approved 202-398-0526 dctaxionline.com
CMT Approved 202-800-5524 cmtnyc.com
Yellow Cab Co of DC, Inc Approved 202-546-7900 dcyellowcab.com
Verifone Approved 929-286-2162 verifone.com


PSP Complaints

A complaint can be filed against a Payment Service Provider (PSP) for issues such as incorrect or non-payments, incorrect fare charges, fraudulent charges, meter malfunctions or credit card machines, or any other complaints with a PSP.  All complaints must be presented in writing.The complaint must contain all of the details concerning the incident including a description of the issue or problem, at a minimum the name of the PSP, the name of the cab company, and the date and time of the incident.  Please also include your name, mailing address, daytime phone number and email address, and DCTC Face ID number or PVIN. Additionally, provide supporting documentation with your complaint such as receipts, billing statements and bank statements.

There are several methods to file your complaint to the Office of Taxicabs:
1) Complete and submit the DC Taxi Payment Service Provider Complaint Form online
2) Download and complete the DC Taxi Payment Service Provider Complaint Form found below and
Hand carry the completed form to the DC Taxicab Commission at 2235 Shannon Place SE, Suite 2001, Washington, DC 20020 
Mail the completed complaint form to the DC Taxicab Commission, 2235 Shannon Place SE, Suite 2001, Washington, DC 20020; or
Fax the completed complaint form to (202) 889-3604
3) Submit your complaint to complaints.dctc@dc.gov
You will receive an acknowledgement notification from DCTC upon receipt of your complaint.  DCTC will also contact you to provide you with a record ID to reference your complaint and request any additional information needed to proceed further with your case.  Please respond to any request for information promptly to avoid delay or closing of your case. Your complaint will be investigated to determine if any regulations outlined in DCMR Title 31 may have been violated. Upon determination of the actionable complaints, the Office of Taxicabs will reach out to PSP to resolve. You will be notified of the complaint outcome after the resolution effort is completed.  
Contact Email: complaints.dctc@dc.gov
Contact Phone: (855) 484-4966